Frequently Asked Questions
How long does it take to ship my order? When will it arrive?
Most orders are processed and shipped within 1–2 business days. In many cases, items ship out the same day. On average, delivery takes 4–7 business days, depending on your location and the product's availability. If an item requires a longer lead time, that information will be clearly noted on the product page. At Backyard Locker, we pride ourselves on fast shipping and responsive service—so you're never left waiting.
What forms of payment do you accept?
We accept all major credit and debit cards, including:
• Visa
• Mastercard
• American Express
• Discover
We also support Apple Pay and Google Pay for added convenience.
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. If you're not satisfied with your purchase, you can return it hassle-free. Full details are available in our 30-Day Return Policy linked at the bottom of the site.
Can I cancel my order?
Yes! If your order hasn’t shipped yet, you may cancel it for a full refund. Just email us at support@backyardlocker.com as soon as possible. Once your order has shipped, it falls under our 30-Day Return Policy.
What if my item arrives damaged?
Please inspect your delivery at the time of arrival. If you notice damage—even to the box—make a note of it when signing for the package. If you’re unsure, it’s best to write “possible damage” on the receipt. For damaged items, contact us right away with photos at support@backyardlocker.com, and we’ll arrange a replacement or compensation promptly.
How do I place an order?
Ordering online is simple:
Click “Add to Cart” on the product you want.
Proceed to checkout.
Enter your shipping and payment information.
Confirm your order.
Prefer to order by phone? Call us at 262-474-5055 and we’ll help you through the process.
When will I get my tracking number?
Once your order is placed, you'll receive an order confirmation via email. As soon as your item ships, we’ll send another email with tracking details. If there are any delays or stock issues, you’ll hear from us within one business day.
Will I get an email confirmation?
Absolutely. After placing your order, we’ll email you a confirmation with all the details. Make sure your email address is entered correctly at checkout so you don’t miss it!
Do you charge sales tax?
We’re based in Illinois and only collect sales tax for orders shipped within the state. If you're outside Illinois, you’ll enjoy tax-free shopping—an extra savings boost!
Can I modify my order after placing it?
Yes, as long as your order hasn’t shipped. Email support@backyardlocker.com with your requested changes. If there's a price difference, we’ll either issue a refund or send you a custom invoice for the difference. For urgent changes or updates, feel free to email or call us at 262-474-5055.