Thank you for shopping with Backyard Locker! We're dedicated to delivering your order safely, quickly, and hassle-free. Below is a breakdown of how our shipping process works:
We offer free shipping across the USA on all orders—no hidden fees or surprises at checkout.
Orders placed by 6:00 PM EST, Monday through Friday will begin processing the same business day.
Processing Time: Orders are typically processed within 1–2 business days.
Transit Time: Most orders are delivered within 4–7 business days, depending on your location and product availability.
Larger items may ship via third-party freight carriers using commercial trucks. If your order requires freight shipping, we’ll reach out to schedule a curbside delivery appointment. Please ensure your phone number is accurate during checkout to avoid delays.
Once you place your order, you’ll receive a confirmation email with your order details. When your order ships, we’ll send a second email with tracking information, so you can monitor your delivery every step of the way.
If you need to update your delivery address, please contact us within 24 hours of placing your order at support@backyardlocker.com.
Changed your mind? You can cancel your order for a full refund as long as it hasn't shipped yet. If the order has already left our facility, please refer to our Return Policy for next steps.
Please inspect your delivery upon arrival. If your item is damaged, defective, or incorrect, contact us right away. We'll resolve the issue promptly and cover return shipping if needed.
We’re here for you! If you have any questions or need assistance, feel free to reach out:
Backyard Locker
Phone: 262-474-5055
Email: support@backyardlocker.com
Address: 6808 University Ave Ste 108 #1395, Middleton, Wisconsin 53562