At Backyard Locker, we stand behind every product we offer. Your satisfaction is important to us, which is why we back all purchases with a quality assurance guarantee. Each item is supported by a manufacturer’s warranty—just reach out to us if you need details on a specific product's coverage.
We take great care to ensure your order arrives in perfect condition. However, if you notice any signs of damage upon delivery—including to the outer packaging—please note it immediately on the delivery receipt. If you're unable to inspect the contents at the time of delivery, we recommend writing “possible damage” on the receipt as a precaution.
Should your item arrive damaged, simply email us at support@backyardlocker.com with clear photos of the issue. We’ll take care of a replacement or refund right away—usually within one business day.